Design
How to make reports, forms, presentations, and services that are easier for people to understand and use.
The Design of Everyday Things
Don Norman · book
explains why your intake form frustrates people, and how good design quietly removes that friction.
GOV.UK Service Manual
UK Government Digital Service · site
the gold standard for designing public services people can actually use: built for government, perfect for social programs.
Refactoring UI
Adam Wathan & Steve Schoger · book
make a report or dashboard look clear and credible without hiring a designer.
Don't Make Me Think
Steve Krug · book
usability in an afternoon, for any form, site, or app your clients have to touch.
Introduction to Web Accessibility
W3C WAI · site
make your materials usable by disabled clients; often the ethical and legal baseline, rarely taught.